Storage Terms and Conditions

Vector Moving and Storage (Vector) provides warehouse storage as part of its moving and relocation services. Stored property (Goods) may be placed in moving vaults or designated warehouse areas. The Customer is not renting an individual self-storage unit and does not have independent or unsupervised access to the warehouse.

Vector may select the company-controlled warehouse used for the Goods. Vector may move or transfer the Goods between warehouses owned, leased, operated, or controlled by Vector without prior notice to, or additional consent from, the Customer. Vector will not charge the Customer an additional transportation, transfer, handling, or labor fee solely because Vector elects to make such a warehouse transfer. Vector will maintain warehouse and inventory records sufficient to identify the facility assigned to the shipment. A transfer will not materially reduce any storage condition or service expressly promised in the Confirmation or its Notes and does not relieve Vector of any duty of care imposed by law.

Storage billing begins on the scheduled move-in date shown in the Confirmation or its Notes. That date becomes the recurring monthly billing date unless the Confirmation or Notes state otherwise. Storage continues month to month and is billed in advance in full monthly billing cycles. The monthly charge is based on the number of vaults or spaces assigned to the Goods and the applicable price stated in the Confirmation or Notes.

Storage is not prorated after payment for a new monthly billing cycle has been processed or an invoice for that cycle has been issued. Proration is available only when the Customer schedules complete move-out or redelivery before payment is processed or the invoice is issued and the Goods are removed or delivered on the scheduled date. If the Customer cancels or postpones the scheduled move-out or redelivery into the next billing cycle, the full monthly storage charge is due.

Unless the Confirmation or Notes fix the storage rate for a stated period, Vector may adjust the monthly storage rate beginning on or after the first anniversary of the scheduled move-in date and no more than once during each subsequent twelve-month period. Any annual adjustment will increase the monthly storage rate then in effect by not less than fifteen percent (15%) and not more than twenty percent (20%). Vector will provide at least thirty (30) days written notice stating the new monthly rate and effective date. The Customer may arrange complete move-out or redelivery before the new rate takes effect, subject to warehouse availability, lawful outstanding charges, and the scheduling provisions of these Terms. A rate adjustment will not shorten a fixed-duration special expressly stated in the Confirmation or Notes.

Goods later added to the same storage account are subject to these Terms, the applicable valuation election, and the rates and special conditions stated in the Confirmation, Notes, rate schedule, or an accepted written change order covering those additional Goods.

The Customer does not have independent, unsupervised, or walk-in access to the warehouse or moving vaults. Only Vector employees may enter warehouse operating areas, operate warehouse equipment, or handle, load, unload, search, restack, or remove Goods. Customers, their representatives, independent movers, couriers, and third-party delivery services are not permitted to perform work or remove Goods inside the warehouse.

Partial access or retrieval is available only when, at the time of the original booking, the Customer: (a) tells Vector that access to identified items may be needed during storage; (b) has that request documented in the Confirmation or Notes; (c) clearly identifies and shows those items to the movers before loading; and (d) permits Vector to place those items in a separate access-designated vault or area. If these requirements are not completed, partial access will not be granted because locating the requested items may require unloading, searching, or restacking sealed or inaccessible vaults.

Any approved access or partial retrieval must be scheduled with reasonable advance notice and is subject to warehouse availability, identity verification, written release instructions, account status, and applicable law. All handling will be performed by Vector employees. Hourly labor, warehouse handling, special-equipment, and other authorized charges stated in the Confirmation, Notes, applicable rate schedule, or a later accepted written authorization will apply.

Self move-out and warehouse pickup by the Customer or a third-party delivery or moving service are not permitted. Complete move-out, redelivery, or release must be performed by Vector. At the Customer's direction, Vector may deliver the Goods to the Customer's residence or business, a third-party storage or moving company, or another lawful location selected by the Customer. Applicable hourly labor, warehouse handling, truck, fuel, transportation, travel, special-equipment, and other authorized service charges will apply. Vector may require payment of lawful outstanding charges and estimated service charges before scheduling or performing the service.

Goods will be released only to the Customer or to a person or business authorized by the Customer in writing at the delivery location. Vector's responsibility for later custody, handling, or transportation ends after proper delivery and acknowledged receipt, without affecting responsibility for loss or damage proven to have occurred while the Goods were in Vector's custody or any responsibility that cannot lawfully be limited.

Vector will exercise the care required by applicable law. Unless expressly stated otherwise in the Confirmation or Notes, the warehouse and moving vaults are not represented as climate-controlled, temperature-controlled, humidity-controlled, waterproof, fireproof, or continuously attended by a watchperson. Vector does not guarantee that every casualty, environmental condition, deterioration, pest, or unauthorized act can be prevented.

For sealed or Customer-packed containers, Vector does not represent that it has verified the identity, quantity, condition, or adequacy of packing of the contents. When Vector reasonably determines that Goods present an immediate risk to persons, the warehouse, other property, or the Goods themselves, Vector may move, isolate, ventilate, dry, repackage, stabilize, or arrange lawful treatment or disposal of affected Goods. Vector will attempt to notify the Customer beforehand when reasonably practicable. Reasonable and lawful preservation or emergency-handling expenses may be charged to the Customer.

If a monthly storage invoice remains unpaid for ten (10) calendar days after its due date, Vector may assess one late charge for that invoice equal to the lesser of Seventy Dollars ($70.00) or five percent (5%) of the unpaid monthly storage charge. The late charge is calculated once on the total delinquent monthly invoice, not separately for each vault. It does not compound, and no second late charge is assessed against the same invoice.

A written offer by Vector to waive or reduce a late charge or other amount is a one-time conditional courtesy. If the Customer does not fully satisfy the stated condition by the stated deadline, the offer expires and the previously assessed lawful charge remains due. A waiver in one instance does not waive future charges or amend these Terms.

A returned, stopped, reversed, or charged-back payment does not discharge the underlying authorized charge. Any returned-check service charge will be imposed only to the extent permitted by California law and after any notice required by law.

The valuation or liability option selected and accepted for the moving project, as shown in the Confirmation, valuation election, or Notes, will govern partial loss of or damage to the Goods during storage to the extent the selected option applies to storage and is permitted by law. If no higher storage valuation or protection is expressly selected by the Customer and accepted by Vector, Vector's maximum liability will be sixty cents ($0.60) per pound per article.

For a proven total loss or destruction of all Goods covered by one storage agreement, Vector's aggregate liability will not exceed Three Thousand Dollars ($3,000.00), unless the Customer selected and Vector accepted higher storage valuation or protection in writing and paid any applicable charge. The $3,000.00 total-loss limit applies to the entire stored shipment, not separately to each vault, container, item, occurrence, or theory of recovery.

The Customer may request higher storage valuation or protection in writing when accepting these Terms or within a reasonable time after receiving a warehouse receipt. Any increase is subject to Vector's written acceptance and payment of the applicable charge. If regulated storage in transit or a loss governed by a moving agreement, tariff, statute, or regulation is involved, the applicable valuation election and governing legal requirements control over any inconsistent provision of these Terms. No limitation applies to fraud, conversion, willful misconduct, violation of law, or liability that cannot lawfully be limited.

To the extent permitted by law and except to the extent caused or worsened by Vector's failure to exercise legally required care, Vector is not liable for loss or damage resulting from:

• inherent vice, latent defect, ordinary wear, deterioration, or natural aging of the Goods
• temperature or humidity changes, mold, mildew, insects, rodents, pests, or infestation
• leakage, rust, corrosion, warping, or internal mechanical or electrical malfunction without evidence of external physical damage
• inadequate, defective, or improper packing or preparation performed by the Customer or another person not engaged by Vector
• concealed or preexisting damage
• perishables, plants, food, liquids, hazardous materials, or other prohibited Goods
• Goods whose identity, quantity, condition, special value, or special-care requirements were not disclosed and reasonably documented when placed into storage

These exclusions do not eliminate liability for a loss otherwise proven to have resulted from Vector's failure to exercise the care required by law.

The Customer represents that the Customer owns the Goods or has lawful possession and authority to place them in storage and direct their release. The Customer must promptly disclose any ownership dispute, lien, security interest, court order, or third-party claim affecting the Goods.

Where an itemized inventory is not otherwise required by law, the Customer may request one in writing before or at move-in. If the Customer does not request an itemized inventory, an alleged missing item or the contents of a sealed or Customer-packed container that is not identified in an inventory, warehouse receipt, packing list, photograph, or other written receiving record will be presumed not to have been delivered into Vector's custody unless the Customer provides reasonable evidence to the contrary. The absence of an inventory does not eliminate liability for a loss otherwise proven to have resulted from Vector's failure to exercise legally required care.

The Customer must disclose unusually valuable, fragile, regulated, hazardous, temperature-sensitive, or special-care Goods before storage and arrange requested special handling or higher valuation in writing. The Customer may not store cash, negotiable instruments, illegal goods, explosives, flammables, perishables, live plants or animals, leaking items, toxic materials, or other Goods prohibited by Vector in writing. The Customer is encouraged to maintain separate insurance for risks or values not expressly assumed by Vector in writing. Vector's contractual liability is not a substitute for comprehensive property insurance.

The Customer must notify Vector in writing promptly after discovering alleged loss or damage and provide sufficient information to identify the shipment, affected Goods, nature and extent of the alleged loss or damage, and amount claimed. Photographs, receipts, repair estimates, inventories, packing lists, and other supporting records should be included when available. Vector must be given a reasonable opportunity to inspect allegedly damaged Goods before they are repaired, discarded, or altered, except when immediate action is reasonably necessary to prevent further damage or protect health or safety.

This prompt-notice requirement does not shorten any claim-filing period required by applicable law or tariff. When California intrastate household-goods transportation rules apply, a written claim may be filed within the period allowed by the governing tariff. The Customer's payment obligations and any loss-or-damage claim are separate matters except where applicable law provides otherwise.

Failure to pay an undisputed authorized charge when due is a default. Partial payment does not waive the unpaid balance, default, lien, or continuing authorized charges. Vector may require the account to be current before scheduling optional access, handling, retrieval, pickup, or delivery, subject to applicable law.

To the extent permitted by California Commercial Code section 7209 and the storage agreement, Vector claims a warehouse lien against the Goods and proceeds in its possession for lawful storage, transportation, insurance, labor, preservation, and other charges and expenses related to the Goods, including reasonable expenses of a lawful sale.

Overdue status does not by itself authorize abandonment, disposal, donation, auction, or sale. Before enforcing a lien or selling Goods, Vector will issue a separate case-specific notice and follow California Commercial Code section 7210 and other applicable law, including notice to known interest holders, an itemized claim, description of the Goods, lawful payment deadline, conspicuous sale warning, required advertising or posting, and a commercially reasonable sale. A person entitled to the Goods may stop the sale before it occurs by satisfying the lien and reasonable statutory expenses. Any surplus proceeds will be held for the person legally entitled to them.

If the Confirmation identifies regulated storage in transit, that service remains subject to the applicable moving agreement and regulatory requirements during the permitted storage-in-transit period. If storage continues beyond ninety (90) days, or was not requested as storage in transit, the warehouse is treated as the shipment destination and these Terms operate as the parties' separate warehouse storage agreement, with the rates and specials stated in the Confirmation and Notes.

Specific storage pricing, fixed-duration specials, and special terms written in the Confirmation or Notes control over inconsistent general language in these Terms. No verbal discount, waiver, free-storage period, or special term is effective unless stated in the Confirmation or Notes or later confirmed by Vector in writing.

Except for lawful prospective rate adjustments under Section 2, changes to these Terms must be in a writing accepted by both parties. A warehouse assignment or transfer under Section 1 is an authorized operational decision and is not a change requiring notice or additional Customer acceptance.

The Customer must promptly notify Vector in writing of any change to a mailing address, email address, telephone number, authorized contact, ownership claim, or lien affecting the Goods. Routine notices may be sent to the latest contact information in Vector's records. Default, termination, lien, or sale notices will be delivered using the method and proof required by applicable law, which may include mail, personal service, or verifiable electronic mail.

California law governs. If a provision is invalid or unenforceable, it will be limited or severed only to the extent necessary, and the remaining provisions will continue in effect. The Confirmation and Notes, these Terms, inventory or warehouse receipt, valuation election, applicable rate schedule, and accepted written change orders form the complete storage agreement.